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Hello, Iā€™m John Holleman, a design manager at ServiceNow who is skilled at interaction design, product strategy and systems thinking




me



#work

 

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My superpower is seeing what's possible and then aligning people to solve complex problems in simple, elegant ways

 

#work

 

šŸš€

My superpower is seeing what's possible and then aligning people to solve complex problems in simple, elegant ways

#work

 

šŸš€

My superpower is seeing what's possible and then aligning people to solve complex problems in simple, elegant ways

I'm currently leading the fast-growing and international team of designers building Field Service Management (FSM) products for WEP and Mobile.   

Before this, I lead and grew the Now Support design team and matured our UX practice, processes and collaboration while shipping award-winning work that achieved business goals of increasing upgrades (+17%), and improving CSAT (+15%).  

 





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I refined Stanford's design language and UX patterns through several high-profile projects, and then componentized these patterns as design lead for Stanford's design system.

 

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While at Sage One, I doubled conversion to paid subscription while designing a multivariate trial-to-signup nurture flow

Read the case study ā†’ļ»æ

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#about 
 

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I take pride in finding solutions where everyone wins

#about

šŸ™Œ

I take pride in finding solutions where everyone wins

#about


 šŸ™Œ

I take pride in finding solutions where everyone wins


To do this well, I balance driving change with building empathy.  I thrive on uncovering hidden assumptions and understanding people's motivations. Even though I'm a master craftsman with a modern design stack, my favorite design tool is a good question.

I appreciate a great cup of coffee and glass of wine, and I'm a huge nerd about life productivity and personal finance.  While I'm grateful to live in the Bay Area, I also love traveling with my wife (pandemics permitting).  I'm insatiably curious so I'm always learning something new. 


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